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Service Management

Provide exceptional, profitable service with company-wide access to critical information

CloudSuite Service

CloudSuite Service is the ideal solution for companies that utilize work orders in any capacity within their business or want to manage extended warranties and sell contracts to better capture profitability of each. This robust service management solution meets the specific needs of companies that manufacture, install, or service complex products.

  • Track and manage work orders for faster completion of service requests
  • Improve customer satisfaction with error free response to customer inquiries
  • Schedule and dispatch your technicians efficiently
  • Provide your technicians with access to the information they need to ensure they have the appropriate parts and tools on hand​
  • Set up service templates for all routine maintenance tasks
  • Track equipment coming into and out of inventory on loan, along with the person responsible for the equipment while out of inventory
  • Track unit configurations as-built and as-is
  • Incident tracking and knowledge base
  • Warranty tracking on units and components
  • Extended contracts for service and/or material
  • Fully integrated with Purchasing AR/AP and Production

             and Much More . . .

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Service Management Mobile

Service Management Mobile helps companies outfit their technicians with mobile handheld devices for use anywhere. As a delivery mechanism, it bridges the costly gap between the field and the back office, improves operating efficiencies, and leads to increased corporate wealth and stakeholder value.

Service Management Mobile provides accurate and near real- time information, enabling field technicians, back-office users, and executives to make informed decisions.

  • Supports IOS and Android
  • Remote printing
  • Credit Card and customer signature capture
  • Time and material repair transactions
  • Schedule follow-up service and future requests
  • View unit history and configuration
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As with cost, implementation time is also dependent on the same factors mentioned above. LogicData offers multiple implementation methodologies that can be adapted to your specific needs and resource availability. Considering a very basic implementation of just the core functionality of SyteLine, and employing a LogicData managed implementation approach, time to value can be achieved in as little as 3-4 months. A full implementation of all core SyteLine functionality utilizing a standard implementation approach, and assuming full client resource availability, can generally be completed in 6 to 8 months. To determine the best implementation methodology and timeline estimate for your specific situation, please contact us.

The cost of software and implementation will vary based on many factors such as user count, functionality requirements, deployment, implementation methodology, customization, data conversion, integration, and internal resources. However, for a basic configuration of SyteLine annual subscription pricing can begin at approximately $18,000 annually for a minimum of 10 users or a one-time cost of $20,000 plus annual maintenance for a minimum of 5 users in an on-premise deployment. A primarily self-directed implementation of such a basic configuration, although not recommended, can likely be achieved for approximately $30,000. LogicData recommends our standard “train-the-trainer” implementation approach which is estimated to start at roughly $65,000 for a basic implementation. For further information on pricing specific to your needs, please contact us.