Cindy Trousil Customer Success
I started out last year with iShop and it was a new experience for me. I’d never managed an online store. Since I started working with iShop, we have grown from about 2,000 parts to over 30,000 parts and gaining every month. This was a huge jump for our company and takes iShop to the next level.
Prior to our upgrades with iShop, we received very few orders online. Customers didn’t like to use the site. But now that we have upgraded the features, given it a new look, and made it less cumbersome to use, people we never thought would, are actually putting all their orders online. The results are excellent, and improving steadily, moving us to our goal of all orders coming through online.
Now, all of our estimates are online so when we do an estimate, the customer is able to roll the estimate into an order. We also have packing slips, invoicing, and credit card processing online, and the documentation can go right to the customer’s email.
The next phase of improvements will be for our distributors. If they have techs out in the field, they can create an estimate on the fly. This will better help our end users get quotes right away. It’s instantaneous.
We are also putting pictures of all of our parts online, so identifying parts is not dependent just on a part number. That’s a big plus for everybody. While talking to the customer, we can bring up pictures in iShop and confirm that this is the part they need. There are so many parts on the machines, this is a good way to confirm we’re comparing apples to apples.
I can’t give your team enough kudos for making this a huge success for us. And, I can’t say enough about the excellent customer service. Your team is patient, helpful and took the ideas that I had in mind and hit it right on the spot. I just can’t give Jeff enough praise. He’s been very patient in teaching me and helping me get where I need to be, to manage the site. When I’d get myself into a little bit of a bind, your team was always there, and would walk me through what I missed. If there are errors on iShop the guys are great, and they take care of it right away.
I just encourage people that are looking for an online store, absolutely get in touch with LogicData. You have such a great team there, and you’re helping Brenton / Orion go to the next level.
Aftermarket Parts Coordinator
Brenton & Orion, ProMach Product Brands