SERVICE MANAGEMENT

Provide exceptional, profitable service with company-wide access to critical information

CloudSuite Service 

​CloudSuite Service is the ideal solution for companies that utilize work orders in any capacity within their business or want to manage extended warranties and sell contracts to better capture profitability of each. This robust service management solution meets the specific needs of companies that manufacture, install, or service complex products.

  • Track and manage work orders for faster completion of service requests

  • Improve customer satisfaction with error free response to customer inquiries

  • Schedule and dispatch your technicians efficiently

  • Provide your technicians with access to the information they need to ensure they have the appropriate parts and tools on hand

  • Set up service templates for all routine maintenance tasks

  • Track equipment coming into and out of inventory on loan, along with the person responsible for the equipment while out of inventory

  • Track unit configurations as-built and as-is

  • Incident tracking and knowledge base

  • Warranty tracking on units and components

  • Extended contracts for service and/or material

  • Fully integrated with Purchasing AR/AP and Production

             and Much More . . . 

Service Management Mobile

​Service Management Mobile helps companies outfit their technicians with mobile handheld devices for use anywhere. As a delivery mechanism, it bridges the costly gap between the field and the back office, improves operating efficiencies, and leads to increased corporate wealth and stakeholder value.

Service Management Mobile provides accurate and near real- time information, enabling field technicians, back-office users, and executives to make informed decisions.

  • Supports IOS and Android

  • Remote printing

  • Credit Card and customer signature capture

  • Time and material repair transactions

  • Schedule follow-up service and future requests

  • View unit history and configuration

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